Nicola is an experienced and highly regarded housing professional with over 30 years’ experience within the sector, having been at Senior Executive level from 2007 to 2018. Nicola’s key strengths provide the bedrock of a successful organisation – culture, customers and commitment.
Since establishing her consultancy service in 2018, Nicola has offered a range of interim services as well as project-based consultancy, both on her own and as one of the Associates of the Indigo House Group. As an experienced Interim, she has been engaged at Chief Executive, Directorate and Head of Service level within many organisations. She is skilled at identifying presenting and underlying barriers to outstanding service delivery, business effectiveness and customer excellence and has significant experience of delivering business transformation via group structures and transfer of engagements. Her energy and enthusiasm is infectious and she leads change whilst embedding cultural shift within an organisation. Renowned for transforming the performance culture of organisations to surpass best in class.
Proven to be an effective, motivational and inspirational leader who achieves outstanding results and is often referred to as “quite unique”. Successfully led a previous organisation from “one to watch” status of the Sunday Times Top 100 Best Companies to number 2 of the Not for Profit Top 100.
Passionate about making a difference to the lives of our customers and communities and with considerable accomplishments in terms of attracting investment, community empowerment and engagement, seeking to identify and respond to new and emerging needs with a particular focus on maximising positive outcomes and life chances for the most vulnerable in society.
Renowned for embracing and nurturing meaningful partnerships and working relationships equally with internal colleagues, with peers and with the wider housing sector and stakeholders.
A founder and former voluntary Trustee of the Anthony O’Brien Quinn Memorial Trust which delivered crisis intervention to the most disadvantaged within local communities, which secured local government funding for development and expansion, ultimately helping over 1,000 households at point of crisis.
Previously a voluntary Director, and most recently Chair of the award winning Pennyburn Regeneration Youth Development Enterprise (PRYDE) which focused on inter-generational community empowerment to improve life chances within a disadvantaged community, and was led and directed by young people.